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Safety Differently: Human Factors for a New Era, Second Edition, by Sidney Dekker
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The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resulted in new roles, decisions, and vulnerabilities whilst practitioners are also faced with new levels of complexity, adaptation, and constraints. It is becoming increasingly apparent that conventional approaches to safety and human factors are not equipped to cope with these challenges and that a new era in safety is necessary.
In addition to new material covering changes in the field during the past decade, the book takes a new approach to discussing safety. The previous edition looked critically at the answers human factors would typically provide and compared/contrasted them with current research and insights at that time. The edition explains how to turn safety from a bureaucratic accountability back into an ethical responsibility for those who do our dangerous work, and how to embrace the human factor not as a problem to control, but as a solution to harness.
See What’s in the New Edition:
Organizations, companies, and industries are faced with new demands and pressures resulting from the dynamics and nature of the modern marketplace and from the development and introduction of new technologies. This new era calls for a different kind of safety thinking, a thinking that sees people as the source of diversity, insight, creativity, and wisdom about safety, not as the source of risk that undermines an otherwise safe system. It calls for a kind of thinking that is quicker to trust people and mistrust bureaucracy, and that is more committed to actually preventing harm than to looking good. This book takes a forward-looking and assertively progressive view that prepares you to resolve current safety issues in any field.
- Sales Rank: #715374 in Books
- Published on: 2014-06-23
- Original language: English
- Number of items: 1
- Dimensions: 9.10" h x .80" w x 5.90" l, 1.14 pounds
- Binding: Paperback
- 312 pages
Review
"Sidney Dekker has established himself as the foremost thought leader on accident causation and human error. He points out that we continue to follow linear thinking about accidents and look at the person and the choices they make as the problem. Thus, we develop ineffective interventions intended to "fix" workers through motivation, training, and discipline. … Through this book, Dekker calls on safety professionals to stop and think critically about the path forward. He calls for us to engage in a conversation about how we look at human error. The time has come for a new era that better understands human error in the context of work, and the overriding importance of improved work design; design that is tolerant of human error and allows humans who make mistakes or become confused to fail safely."
―Richard A. Pollock, President, CLMI Safety Training and American Society of Safety Engineers
"As expected Sidney Dekker compels the next level of productive thinking. It is a challenge to think broader and react less. He tells the how and why of "old view" sociotechnical embeddedness and reveals why its usefulness has diminished … Sidney writes in such a way that the whole book becomes an example of applied "local rationality". … He provides strong motivation to embrace the hard work of developing a holistic perspective mindset and break free of dualistic deconstructionist approaches and language."
―Paul Nelson, MSc, Nelson HF Safety Consulting, LLC
"… an exciting exposé of the current system of safety management and how it came to be. … Professor Dekker asks us to look beyond the purely technical, and to reflect on our feelings about safety processes. Then he presents a clear story about why these feelings might be preventing us from producing the very changes that are needed to move to the next level of safe operations. He probes us to explore what fundamentally makes safety such an elusive challenge and what makes it different from other sciences. … provides the framework that will move us to a new level of practice and thinking that could be to this generation of safety practitioners, what technical "fixes" were to the safety managers of the 1970s."
―Ivan Pupulidy, US Forest Service
"… After reading Sidney’s work you feel inspired to change the ‘way we’ve always done business’ and to look at safety management in a very different way. This book is very timely against the strengthening tide of criminalization of failure ― it counters by providing a sound perspective on system complexity and foreseeability ― it recognizes that ethics have taken a back seat to safety over the bureaucratic control it so often has become. This book is indeed a ‘stop and think’ ― its content provides concepts for critical thinking and invites, challenges and persuades all those who care about safety to think and act differently."
―Jenny Colman – Human Factor Specialist, Fatal and Serious Injury Investigation Dept. WorkSafeBC
"… Sidney has so thoroughly exposed the philosophical derailment caused by a modernist-only agenda that to continue to go down that track would be logically pathetic. … turns most of the popular literature on Human Factors and Crew Resource Management upside down and sideways, but doesn’t leave the reader perplexed and lost. He cleverly explains why all future thinking about human error must shift from a discourse on the complicated to a discourse on the complex. In coming years, Sidney’s views will have created the answer to the question "What do we do after modernism?" Just as Einstein displaced some of Newton’s thoughts about the universe and the physics of gravity and light, Sidney Dekker has displaced some of Newton’s and Descartes’ thoughts about how we are to analyze the known world. This book is a must read for every student in collegiate aviation programs around the world."
―Todd P. Hubbard, Ed.D., University of Oklahoma
"I believe this book will become a foundational reference for all students and practitioners and promoters of system safety initiatives and interventions in complex social organizations and work situations. The comprehensive nature of the approach adopted in this book is based on both a strong historical understanding of the topic as well as an impressive appreciation of the important philosophical underpinnings of system safety efforts. Dekker has laid a strong historical and philosophical foundation on which he builds operationally relevant guidance about sense-making in complex adaptive systems."
―Dr. Robert Robson, Healthcare System Safety and Accountability
"… Here in one volume is an authoritative account that is rich in Prof Dekker’s unique experience of safety, science and his experience of safety in vastly different domains. The result is challenging and surprising, And at last there is one book that brings the various strands of these influences into what we call today safety science."
―Anthony Smoker, Manager Operational Safety Strategy NERL/NATS
"… easily accessible for practitioners and really inspiring and provocative for scientists. Dekker's reasoning is amazingly easy to follow, especially when he is challenging various folk models, which are often strongly incorporated in our thinking. The history of safety science and of role of human in systems is pictured masterfully. But the main strength is that it offers smooth intellectual ride from "stone-age" safety thinking to resilience engineering. Of course, smooth and comfortable for readers, for the world of safety is a struggle. But at least there is a inspiration."
―Hubert K. Adamczyk, Polish Air Traffic Controllers Union (Executive Vice President); Human Factors Specialist and Safety Investigator
"… easy to read and to understand. … written in such a way that also interested people from outside the safety field can understand … the first book that I ‘m aware of, that challenges the dominating view/beliefs on the role of the human factor (based on modernist assumptions) within the safety domain. … Brilliantly written … a very interesting view on the way modern safety is shaped by the past and how it could be of influence on the future. … has the potential to unlock a more human approach of safety."
―Ruud Plomp, ManageNet/Thin Green Line, The Netherlands
Most helpful customer reviews
9 of 9 people found the following review helpful.
Something of a Struggle to Read (Literally) ...
By Dr. E
As I read this text, I was impressed by the structure. Each new chapter has its own table of contents. This makes locating information exceptionally easy. I marveled at why more academic/technical texts do not implement this. Likewise, the study questions at the end of each chapter are of genuine value (and not simply some "busy-work" one might receive in a college classroom).
The text itself is well-edited, but does contain a great deal of overinflated-language and jargon. Therefore, most lay-people will struggle with this work (which simply should not be the case). In this instance, an effortless, informative read is transformed into a dense "undertaking." This is always unfortunate.
Moreover, some of the examples and figures are very difficult to discern. There is one grey-scale example that I cannot decipher (at all). It is located on page 212 and is just a muddied blur. (It is also possible that I have a bad copy (?)).
Now, there are so definite problems with the presentation of this text. I found several sections so compelling that I attempted to share them with a colleague (who is older, but most assuredly, a well-respected authority). About ninety-minutes later, I found her in the hall. She handed the book back unceremoniously and noted that the font (in general) was a strain on her eyes. She then stated that the black-on-gray text-blocks were extremely difficult for her to read and the seven-point font used in the tables was impossible to decipher. I should have anticipated this since even I struggled to read the tables. Certainly, this is no reflection of the writer/author, but of the publishers who should have considered that some very sage but older eyes might have to view this text. Once my friend/colleague said that, I realized how many readers will truly be unable to read/enjoy this text ... merely as a result of poor publishing.
If you are a little older and are struggling with even standard sized font, this text (with its "small" and "smaller" fount) will prove a massive challenge (one that you might just lose). If possible, wait for a third-edition (maybe enough people will point-out this issue and the publishers will rectify it.)
6 of 6 people found the following review helpful.
A better title would be 'History and a New Philosophy of Human Factors'
By Silea
This isn't a book about Human Factors. The huge majority of the book is actually the history of HF as a discipline, all framed to support the author's theory about a fundamental flaw in the philosophy of the discipline, and how to remedy it.
It isn't until chapter 6, at page 173, entitled 'Methods and Models' that the, well, methods and models of HF are discussed. Up until then, it's a historical survey of the field. Given that this book is only 272 pages of text, giving 173 of them to a historical survey is quite generous. But even the Methods and Models chapter is a high level view, a sort of Philosophy of Human Factors, not anything that could be mistaken for an introduction to the field.
The author's purpose in writing this book seems to be primarily to document and discredit any HF method that ignores broad, systemic context in any HF analysis. Lab-based studies get a lot of condescension. The argument is, i think, that as HF moves into the silicon age, the very philosophy of the field will need a reboot.
Whether or not you agree with the content or presentation thereof, the book itself is sorely lacking. There are a few images in the book, and they're all of the black-and-white, photocopy-of-a-photocopy quality that makes it nearly impossible to distinguish anything at all in them. The images are so low quality that the book would have been improved by omitting them. The text is slightly clearer than the images, but not much. Jargon flies hard and fast. I tripped over the word 'hermeneutic' on page 172. Not being familiar with that word, i flipped to the index. What i found there was 'Hermeneutics, universality of, 198, 202'. Only there on page 198 are we treated to the definition ('the study of interpretation' though google suggests it's usually applied to the bible or literary texts).
As i said above, this is not a book about HF. About the only category of person i could imagine reading and making use of this book would be a manager transferred into supervising an HF department, who wants familiarize themselves with the field whilst simultaneously finding a way to make their own print on their new department.
If you're actually interested in the field of HF, try books like Human Factors in Simple and Complex Systems, Second Edition. If what you really like is the stories of accidents, and then analyses of what went wrong from a HF perspective, try Set Phasers on Stun: And Other True Tales of Design, Technology, and Human Error.
4 of 5 people found the following review helpful.
Philosophical attempt to think differently abut Safety in Organizations
By Liat2768
Sidney Dekker's new book is a brave attempt to think Philosophically and strategically about how we handle Safety issues in Organizations today. The book can be a dry read and the small font and graphics do not help much but the content is thought provoking and intriguing.
Dekker's main point seems to be that trust and confidence in human ability should replace the trust in "bureaucracy, protocol and process" (pg 235). While this is inspiring in itself and perhaps it is the way to move forward - to have faith in human potential instead of in processes - it would seem that the road to this goal may be fraught with many losses. Especially when considered from the perspective of safety in Aviation it seems a little naïve to think that businesses should have blind faith in the ability of their workers when the cost of making a single mistake can result in the loss of hundred's of lives. Processes and protocols in the Aviation industry are put in place to standardize human performance to the best of the ability of each worker. Transitioning to trust in the individual without processes in place (when depression, distraction, etc., can and do interfere with performance) can be a dangerous idea. In fields where human error can have drastic consequences a transition to a more 'trusting' way of thinking may be the way of the future but the process of that transition could be an unacceptably dangerous one.
The book does do an excellent job of questioning how we have come to think about workers and safety processes today and has the potential to turn Safety thinking on it's head. It is a book meant more for those designing Human Factors improvements in the organizations rather than for lay persons in the field. It would probably be of little use to Safety investigators of airline crashes but would, on the other hand, be of some use to those designing how Safety investigators approach their reconstruction and examination of crashes. So, an intriguing read but not an easy game changer.
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